FAQs
What is your dispatch time?
Our standard delivery time is 2-5 weeks
As we abide by crafting each piece in a slow handcrafted manner, depending on the
product we will confirm the timeline of shipment while order confirmation.
Will I have to pay additional shipping and taxes for my order?
Shipping within India is complimentary. The pricing on the website is inclusive of all taxes.
Can I edit my shipping address?
You can get in touch with us on jivebysymetree@gmail.com to edit your shipping address.
Kindly note that a change in shipping address may alter the delivery date of the product.
Can I get my product personalized?
Kindly email any personalization requests to us at jivebysymetree@gmail.com or whatsapp
at 7726009884 and we will get back to you on it as earliest possible.
What if I receive a damaged piece?
In the event of any defects or damages, please email us at jivebysymetree@gmail.com
within 24 hours of receiving your product along with photographs of the product
highlighting the issue. Our team will respond back right away to remedy the situation. It
has to be in its original condition with tags and secure packaging.