At Jive by Symetree, each piece is thoughtfully designed and handcrafted with care. As our creations involve hands-on craftsmanship, slight variations in finish, texture and detailing may naturally occur, making every piece unique.

Every order is carefully checked before dispatch to ensure it meets our quality standards.

While we do not offer returns or refunds, we are happy to assist with an exchange in the unlikely event of a manufacturing defect.

If you notice a manufacturing defect in your purchase, please reach out to us within 7 days of receiving your order. Our team will be happy to review your concern and guide you through the exchange process.

A few things to keep in mind:

- Exchange requests must be raised within 7 days of delivery.
- Exchanges are applicable only in cases of verified manufacturing defects.
- Each product will be inspected before an exchange is approved.
- Products showing signs of accidental damage, regular wear or improper handling will not qualify for an exchange.
- Please retain the original packaging and product accessories while requesting an exchange.

We truly value your trust in Jive and will always do our best to ensure your experience with us is a pleasant one.

For assistance, please reach out to our customer support team.